What is Brivo Mobile Pass?
Brivo Mobile Pass is an app-based control system that provides reliable, mobile admittance to The Dutch Clubhouse and Pool.
How long does it take to get access?
Once you submit your amenity access form, it may take up to 3 business days to get your credentials sent to your email. Staff who are authorized to set up Brivo accounts work Monday through Friday, 9 a.m. to 5 p.m. Requests made during the evenings and weekends will be handled as soon as possible. The ambassador team is not authorized to set up Brivo accounts.
Activation link
Be ready to add the pass once you submit your request.
How does Brivo work? Can I have multiple phones use the same credentials?
Mobile credentials are sent to authorized users’ email addresses through the Brivo Mobile Pass system. For security reasons, credentials are specific to a single device. If you have multiple phones or devices, the Community Life team can assist with mobile passes for those devices as well, however, each pass is unique per device.
Each home is provided two unique passes at no cost; residents can request one (1) additional mobile pass for $25.
How do I pay for an additional pass outside of the two provided at no cost?
If you need more than two complimentary passes for an Blossom Rock household family member (14 years and older), please fill out the amenity access request form to request one (1), and the $25 fee will be billed to the homeowner’s ERA account.
If the account is set up for ACH through Vantaca, the fee will be automatically withdrawn from the homeowner’s bank account on file.
What happens if I don't have a smart phone?
Email the Community Life team at blossomrock@coherelife.com and we’ll work with you to determine the best alternative.
How do household members 14 years and older gain amenity access?
Please use the amenity access request form. Household members who are 13 and younger cannot have their own pass and must be accompanied by an adult, 18 years or older.
How do I begin using Brivo Mobile Pass?
- Fill out the amenity access request form, then watch your inbox for an email from Brivo.
- Download the Brivo Mobile Pass app for your Android or iPhone.
- Once you have downloaded the app, and while you’re still on your device, re-open the email from Brivo and click the ‘Add my Pass’ button. This will automatically add your unique Brivo Mobile Pass to your smartphone. Be sure you are using the smartphone you wish to use for access and the same phone in which you downloaded the app.
- A short tutorial will begin to show you how to use your Brivo Mobile Pass.
- Once you have successfully added your pass and have completed the tutorial you can begin using your Brivo Mobile Pass to enter The Dutch.
What if I am having trouble accessing the amenity?
- Make sure you are connected to Wi-Fi, Bluetooth, LTE, or a Personal Hotspot.
- Make sure you are in close proximity to the door that you are trying to access (you cannot open the door from your home or car).
- With the Brivo Mobile Pass open, look for the search bar located at the top of the screen and press search and The Dutch’s doors will populate.
What if I get a new smartphone?
If your apps are moved via a cloud-based system, your credentials should still work to access The Dutch.
But, if it doesn’t work, please email Community Life to have new credentials sent to you. Do not download the Brivo app until you have received the email from Brivo with your new credentials.
What if my Brivo Mobile Pass credentials are incorrect?
- If your name shows up incorrectly in the Brivo Mobile Pass app or you received credentials to the wrong email address, please email the Community Life team to submit a correction request.
- If your password is not working, check to make sure you are entering it exactly as displayed. Passwords are case and character sensitive.
Our ultimate goal is to ensure each resident obtains mobile pass credentials without experiencing facility use interruptions. If you’re still experiencing technical difficulties after following the steps outlined above, let us know and we’ll troubleshoot with you.
View Brivo’s security overview for more information about how they protect your information.